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Is it me, or is the latest Sonos mobile app a giant piece of $#!+? What used to take me 10 seconds to play a song or station I like now seems to take 6x as long. I don't understand how they could have fscked it up so badly.
in reply to BrianKrebs

BrianKrebs
BrianKrebs
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Having the Sonos CEO's "our bad" note about their could-hardly-be-worse update to their software was nice the first time I saw it, but now it's just grating on me every time I open the app and have to wait 30 seconds for something that used to take 3. I still can't even control the volume of the speakers with the new app; every time I try it either doesn't change the volume or the slider disappears. How about they just make it easier for people to downgrade, instead of making your customers wait until fall (or later) to be able to properly use their speakers? https://www.sonos.com/en-us/blog/update-on-the-sonos-app

Update on the Sonos app from Patrick | Sonos Blog

Welcome to the Sonos Blog!
www.sonos.com
in reply to BrianKrebs

BC253
BC253
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I have the same response to that ridiculous “sorry but too bad” memo.
in reply to BrianKrebs

MaybeMyMonkeys
MaybeMyMonkeys
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never thought much of Sonos, and “our bad” is not changing my mind
in reply to BrianKrebs

John Breen
John Breen
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FWIW - I've developed products in this category, and after the initial solution to a problem (multi-room wireless music streaming) it begins to be dominated by a new set of people looking to monetize that, using an APP and CI/CD, to be "the next Apple" or "the Uber for this-or-that".
As an engineer, it's depressing.
in reply to BrianKrebs

Hai Nguyen Ly✅
Hai Nguyen Ly✅
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It's maddening and brings the rage every time I open the app. I continue to get alarm notifications from the app despite not having any alarms set on the system.
in reply to BrianKrebs

Lorena 🍏
Lorena 🍏
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I would recommend switching to HomePods. Two of them in a stereo pair sounds amazing and you won’t have to deal with Sonos’ shitty app.
in reply to BrianKrebs

Arik
Arik
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Looks like there's a fair bit of uproar.

https://arstechnica.com/gadgets/2024/08/app-redesign-blowback-will-cost-sonos-up-to-30-million-ceo-says/


Sonos’ $30M app fail is cautionary tale against rushing unnecessary updates

Sonos is delaying two hardware releases because of the app's problems.
Ars Technica
in reply to Arik

BrianKrebs
BrianKrebs
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exactly. like, if you bought their super expensive subwoofer, that's probably been useless since this update as well. And AFAICT Sonos hasn't officially acknowledged the sub issue either. https://en.community.sonos.com/controllers-and-music-services-229131/sub-control-not-working-after-the-updating-the-sonos-app-6895180/index2.html

Sub control not working after the updating the Sonos app | Sonos Community

Hey guys, today there is a new update rolling out for Sonos amp. After updated it , I lost control for my subwoofer.
en.community.sonos.com
in reply to BrianKrebs

Louis Gerbarg
Louis Gerbarg
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I wanted my Apple TV remote to control the sound coming out of my Sonos and also correctly display the volume on my TV as it changed. Due to limitations in hacky eARC, etc that required me to use to use a then video processor to redirect audio from the TV while leaving the internal speakers active. The ATV controls the TV volume, and a RPi queries the TV’ss volume over HTTP then syncs it to the Sonos.

It used to seem hacky and unreliable, now it seems more reliable then the app.

in reply to BrianKrebs

Richard "RichiH" Hartmann
Richard "RichiH" Hartmann
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ah, but you see

1. He doesn't really care and only speaks human after an uproar
2. The headphones no one asked for and which I have seen precisely zero of in the wild need the new app

in reply to BrianKrebs

Jerome (He/Him)
Jerome (He/Him)
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All they have to do is republish the S1 app temporarily. It won't work with their new devices but 95% of the complaints would disappear overnight.
in reply to BrianKrebs

paulwakeford
paulwakeford
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Weirdly I’ve not had that pop up even once. Didn’t know it existed until now.
in reply to BrianKrebs

System Adminihater
System Adminihater
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I think they probably got ransomwared and lost the source code. There is no other explanation for why they started over.
in reply to BrianKrebs

Hambone Fakenamington
Hambone Fakenamington
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i had to help someone yesterday with their Sonos. I was astonished that it takes about 30 seconds for volume changes to apply to the speaker. That is if it even applies at all. #Sonos
#sonos
in reply to BrianKrebs

Paul_IPv6
Paul_IPv6
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there's a rumor that they'll be going back to the old app for now.

considering they just fired a bunch of folks, i don't expect the new app to get fixed quickly.

in reply to BrianKrebs

Eric
Eric
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Home Assistant+Music Assistant. It isn't perfect, but it's surprisingly robust and generally works without issue.
in reply to BrianKrebs

Jonathan Doughty
Jonathan Doughty
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That’s okay, they are bringing back the software architect responsible for the 20 year old former infrastructure and app - the one they decided needed a complete rewrite due to its issues - to oversee the effort to fix the new app. As told by the CEO himself in the latest quarterly report conference call transcript https://investors.sonos.com/reports-and-filings/default.aspx. But have no fear they’re gonna offer special discounts to loyal customers for the next two quarters. What a plan.
in reply to BrianKrebs

Zoidberg Rodríguez
Zoidberg Rodríguez
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Luckily I mostly use AirPlay or home assistant to control the speakers which still works great. But yes, it’s a huge pile of crap. When it launched everything just broke, even now it’s hard to start things from the app and at some point it just crashed on every start. I had to delete and reinstall the app.
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