I just found their blog post. But well, the refund tool didn't mention they are collecting informations and then doing refunds in bulk. I'd really love to have better communication
@Benjamin on the refunding schedule: The first half was postponed to early May. It shouldn't matter when you requested, the new schedule is the same for everybody. But tomorrow (April 16th) is the last day to make that request.
@Benjamin on the refunding schedule: The first half was postponed to early May. It shouldn’t matter when you requested, the new schedule is the same for everybody. But tomorrow (April 16th) is the last day to make that request.
Any reason why this is not communicated via email to all the people filling in their details? Why do i have to go look for information? And why was the refund page lying to me then?
@Benjamin as a personal opinion, the latest Jolla blog on the issue included the information on the delay, ok, but it wasn't easy to undestand between the lines. I guess people who have been following the earlier posts and comments closely might have gotten it somehow.
However, in my understanding Jolla has recently sent emails to contributors guiding them to request refund or finalize their order (for those who could get one). Even those have been somewhat confusing for the people who had requested a refund and got an invitation afterwards, as it wasn't clear in the beginning who will get a tablet. Then a mess in the DB mixed up even more... Really not nice.
In overall the communication has been a huge mess (or even missing) in the past months but seems to be getting clearer. People asking (like you here) have been helped by both Jolla and the community sailors. Doing it together I guess we can all be happy in the end when the #tabletgate is finally passed :) But do keep asking on whatever bothers you.
The refund page said: "Once you have provided us your details and they are confirmed, we will then process refunds in bulk on a WEEKLY basis. As there are international money transfers involved, this whole process can take anywhere – FROM 3 TO 4 WEEKS BEFORE YOU SEE ANY FUNDS ON YOUR PAYPAL ACCOUNT.â€
Disregarding all the stange stuff like needing to have a paypal account (privacy anyone?) This was mid march, now we're talking about somewhen in may (if you look for the information yourself and don't expect things to just work that is). Combined with all the other delays and problems with communications it doesn't seem Jolla learned anything sadly. I am all about community and support for a small company. But I don't want to feel screwed all the time. It's about trust and if things change constantly I am unable to build that trust. And I guess I am not the only one with those feelings.
I guess you're not (the only one). But let's look ahead, and as a community we can still demand and push Jolla towards a brighter future, also regarding the communications. Yeah I'm also looking back, but mostly for what they could learn from there. And yeah that is a lot, promises on transparency are still far ahead.
On topic, I put some high hopes on this to the new CM who introduced himself on this post. Let's see a couple of more blogs by him first :)
